Experiencing quality/
Lengnick-Hall, Cynthia A.
Experiencing quality/ by Cynthia A. Lengnick-Hall and Melissa G. Hartman - Texas: The Drydren Press, c1995 - x,305p.: 27.5cm.
Includes appendix, references and index
Section I. Introduction --II. Fundamental quality concepts --III. Adapting quality to a specific setting --IV. Tools and techniques for achieving and sustaining quality.
0-03-009254-X
BCir. 658.5 / L547e 1995
Experiencing quality/ by Cynthia A. Lengnick-Hall and Melissa G. Hartman - Texas: The Drydren Press, c1995 - x,305p.: 27.5cm.
Includes appendix, references and index
Section I. Introduction --II. Fundamental quality concepts --III. Adapting quality to a specific setting --IV. Tools and techniques for achieving and sustaining quality.
0-03-009254-X
BCir. 658.5 / L547e 1995