The management and control of quality/
Evans, James R.
The management and control of quality/ by James R. Evans and William M. Lindsay - Third edition - New York: West Publishing Company c1996. - xxiv, 749p.: 25.2cm.
Includes appendixes and index
Part 1. THE QUALITY SYSTEM -- Chapter 1. Introduction to Quality -- 2. Quality in manufacturing and services systems -- 3. Quality Management Philosophies -- Part 2. MANAGEMENT ISSUES IN QUALITY -- Chapter 4. Total quality Management -- 5. Focusing on customers -- 6. Leadership and strategic Planning -- 7. Quality in product and process Design -- 8. Measurement and strategic information Management -- 9. Process Management and continuous Improvement -- 10. Human resource management for quality -- 11. Employee involvement and participative management -- 12. Quality management evaluation and assessment -- 13. Organizing and Implementing TQM -- Part 3. TECHNICAL ISSUES IN QUALITY -- Chapter 14. Quality Assurance and control -- 15. Fundamentals of statistical process control -- 16. Additional Topics in Statistical Process Control -- 17. Reliability.
0-314-06215-7
B.C. 658.56 / Ev151
The management and control of quality/ by James R. Evans and William M. Lindsay - Third edition - New York: West Publishing Company c1996. - xxiv, 749p.: 25.2cm.
Includes appendixes and index
Part 1. THE QUALITY SYSTEM -- Chapter 1. Introduction to Quality -- 2. Quality in manufacturing and services systems -- 3. Quality Management Philosophies -- Part 2. MANAGEMENT ISSUES IN QUALITY -- Chapter 4. Total quality Management -- 5. Focusing on customers -- 6. Leadership and strategic Planning -- 7. Quality in product and process Design -- 8. Measurement and strategic information Management -- 9. Process Management and continuous Improvement -- 10. Human resource management for quality -- 11. Employee involvement and participative management -- 12. Quality management evaluation and assessment -- 13. Organizing and Implementing TQM -- Part 3. TECHNICAL ISSUES IN QUALITY -- Chapter 14. Quality Assurance and control -- 15. Fundamentals of statistical process control -- 16. Additional Topics in Statistical Process Control -- 17. Reliability.
0-314-06215-7
B.C. 658.56 / Ev151