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Operations management/

Russell, Roberta S.

Operations management/ by Roberta S. Russell and Bernard W. Taylor lll - 7th edition - Alaska: John Wiley & Sons Inc. c2011. - xxi, 798p.: ill. 25.3cm.

Includes appendix and index

Contents --1. operations and supply chain management introduction --2. quality and quality management --3. process capability and statistical process control --4. designing products --5. designing services --6. process design and technology --7. capacity and facilities planning --8. HR in operation management --9. managing project --10. strategic supply chain management and design --11. supply chain procurement and distribution globalization --12. forecasting--13. role of inventory management 14. aggregate sales and operations planning --15. resource planning systems --16. lean system method --17. scheduling.

987-9812-53327-2

BCir.658.5 / R911o 2011