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Designing cross-functional business process/

Johann, Bernard

Designing cross-functional business process/ by Bernard Johann - San Francisco: Jossey-Bass Publishers c1995. - xxv, 229p.: ill. 28cm.

Includes reference and index

Section I. How business process design affects performance --II. Techniques for designing business processes --III. Process redesign in action --IV. Resources.

ISBN: 0-7879-0064-8

Dewey Class. No.: BCir. 658.3 / J596 1995

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