Total quality management /
Camilar-Serrano, Angelita Ong
Total quality management / by Angelita Ong Camilar-Serrano - Manila: Unlimited Books Library Services & Publishing Inc., c2016 - x, 252p,; 25.1cm - c2016
Includes bibliography.
Chapter 1. -- Introduction to TQM -- 2. Strategic dimensions of quality -- 3. Gurus of TQM -- 4. Kaizen : concepts and systems -- 5. Good housekeeping -- 6. Phases in TQM implementation -- 7. TQM and planning tools -- 8. Customer value strategy -- 9. Quality standards.
Chapter I: Introduction to TQM --Chapter 2: Strategic dimensions of quality --Chapter 3: Gurus of TQM --Chapter 4: Kaizen: Concepts and systems --Chapter 5: Good Housekeeping --Chapter 6: Phrases in TQM implementation --Chapter 7: TQM and planning tools --Chapter 8: Customer value strategy --Chapter 9: Quality standards.
Management
BFil. 658.562 / C146t
Total quality management / by Angelita Ong Camilar-Serrano - Manila: Unlimited Books Library Services & Publishing Inc., c2016 - x, 252p,; 25.1cm - c2016
Includes bibliography.
Chapter 1. -- Introduction to TQM -- 2. Strategic dimensions of quality -- 3. Gurus of TQM -- 4. Kaizen : concepts and systems -- 5. Good housekeeping -- 6. Phases in TQM implementation -- 7. TQM and planning tools -- 8. Customer value strategy -- 9. Quality standards.
Chapter I: Introduction to TQM --Chapter 2: Strategic dimensions of quality --Chapter 3: Gurus of TQM --Chapter 4: Kaizen: Concepts and systems --Chapter 5: Good Housekeeping --Chapter 6: Phrases in TQM implementation --Chapter 7: TQM and planning tools --Chapter 8: Customer value strategy --Chapter 9: Quality standards.
Management
BFil. 658.562 / C146t