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Collier, David Alan

Operations management and total quality management/ by David Alan Collier - Singapore: Cengage Learning Asia Pte Ltd. c2020 - 697 pages: - c2020

Includes index

Chapter I. Operations Management and Value Chains.-- Chapter II. Operations Strategy.-- Chapter III. Technology and Opeations Management.-- Chapter IV. Goods and Service Design.-- Chapter V. Process Selection, Design, and Analysis.-- Chapter VI. Facility and Work Design.-- Chapter VII. Forecasting and Demand Planning.-- Chapter VIII. Capacity Management.-- Chapter IX. Managing Inventories in Supply Chains.-- Chapter X. Supply Chain Management and Logistics.-- Chapter XI. Resource Management.-- Chapter XII. Operations Scheduling and Sequencing.-- Chapter XIII. Lean Operating Systems.-- Chapter XIV. Project Management.-- Chapter XV. Introduction to Quality.-- Chapter XVI. Customer Focus.-- Chapter XVII. Workforce Focus.-- Chapter XVIII. Process Focus.-- Chapter XIX. Design for Quality and Product Excellence.-- Chapter XX. Process Improvement and Six Sigma.-- Chapter XXI. The Baldridge Framework for Performance Excellence.

ISBN: 978-981-48-7845-6

Subjects--Topical Terms:
Management
Quality control

Dewey Class. No.: BFil. 658.562 / C69o