TY  - BOOK
AU  - Koprowska, Juliet, author
TI  - Communication and interpersonal skills in social work
SN  - 978-1-5296-2599-8
U1  - BCir. 302.2 Sixth edition
PY  - 2024///
CY  - London
PB  - Learning Matters, 
KW  - Communication
KW  - Interpersonal relations
N1  - Includes bibliographical references and index; 1. Communication skills: don't they just come naturally. -- 2. What do we know about effective communication. -- 3. The human face of social work: understanding emotion and non-verbal communication. -- 4. Getting started. -- 5. Making process and managing endings. -- 6. Communicating with families. -- 7. Communicating with children. -- 8. Working with people with additional communication needs: communicative minorities. -- 9. Working with groups. -- 10.  working with involuntary clients. -- 11. safety and risk: working with hostility and deception. -- 12. The demands and rewards of interpersonal work
ER  -