Developing communication skills in social work - Beesley, Paula, author; Watts, Melanie; Harlow, Sarah (London : Sage, 2024)
1. Reflection and emotional intelligence. 2. Initial engagement. 3. Listening. 4. Clarification. 5. Empathy. 6. Challenging: Holding sensitive conversations. 7. Working with resistance. 8. Barriers to effective communication. 9. Remote communication. 10. Case recording and assessments. 11. Inter-professional communications. 12. Managing endings.
Includes bibliographical references and index.
Keywords: Communication; Social work