TY  - BOOK
AU  - Beesley, Paula, author
AU  - Watts, Melanie
AU  - Harlow, Sarah
TI  - Developing communication skills in social work / 
SN  - 978-15297-5278-6
U1  - BCir. 361.3 Second edition
PY  - 2024///
CY  - London
PB  - Sage, 
KW  - Communication
KW  - Social work
N1  - Includes bibliographical references and index; 1. Reflection and emotional intelligence. 2. Initial engagement. 3. Listening. 4. Clarification. 5. Empathy. 6. Challenging: Holding sensitive conversations. 7. Working with resistance. 8. Barriers to effective communication. 9. Remote communication. 10. Case recording and assessments.  11. Inter-professional communications. 12. Managing endings
ER  -