Roldan, Amelia <br/><br/>
Introduction to hotel and front office operations/ 
by Amelia S. Roldan 
 - Manila:   AR Skills Development and Management Services, Inc.,  c2014 
 - ii,175p.:  ill.;  26.4cm. 
 - c2014 
<br/><br/>Chapter 1.--Overview of the hospitality industry  --2. The rooms division & and the front office  --3. Handling rooms reservations  --4. The front desk  --5. Bell service  --6. Front office cashiering  --7.Insuring guest safety  --8. Room sales & guest relations. 
<br/><br/><label>ISBN: </label>978-971-94195-7-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotels and motels -- Management
<br/><br/><label>Dewey Class. No.: </label>BFil.674.94068  / R64i