Introduction to hotel and front office operations - Roldan, Amelia (Manila: AR Skills Development and Management Services, Inc., 2014)
Chapter 1.--Overview of the hospitality industry --2. The rooms division & and the front office --3. Handling rooms reservations --4. The front desk --5. Bell service --6. Front office cashiering --7.Insuring guest safety --8. Room sales & guest relations.
Keywords: Hotels and motels -- Management