TY  - BOOK
AU  - Roldan, Amelia
TI  - Introduction to hotel and front office operations
SN  - 978-971-94195-7-0
U1  - BFil.674.94068 
PY  - 2014///
CY  - Manila: 
PB  - AR Skills Development and Management Services, Inc.
KW  - Hotels and motels -- Management
N1  - Chapter 1.--Overview of the hospitality industry  --2. The rooms division & and the front office  --3. Handling rooms reservations  --4. The front desk  --5. Bell service  --6. Front office cashiering  --7.Insuring guest safety  --8. Room sales & guest relations
ER  -