Contents: 1. Introduction to Strategic Operations Management.-- 2. Operations Strategy and Competitiveness.-- 3. Project Management.-- 4. Process Analysis.-- 5. The Global Environment and Operations Strategy.-- 6. Managing Projects.-- 7. Forecasting Demand.-- 8. Strategic Capacity Management.-- 9. Product and Service Design.-- 10. Location Planning.-- 11. Business Process Benchmarking.-- 12. Aggregate Planning.-- 13. Maintenance and Reliability Decision.