Pasahol, Jhon Ven Saint Laqui, author <br/><br/>
Principles of total quality management / 
by Jhon Ven Saint L. Pasahol, Chandra R. Tingga and Shiela C. Castillo 
 - Intramuros, Manila, Philippines :  Mindshapers, Co., Inc.,  c2024 
 - viii, 174 pages ;  25 centimeters 
<br/><br/>1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies. 
<br/><br/><label>ISBN: </label>978-971-9655-93-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>BFil. 658.562  / P260p