TY  - BOOK
AU  - Pasahol, Jhon Ven Saint Laqui, author
AU  - Tingga, Chandra R.
AU  - Castillo, Shiela C.
TI  - Principles of total quality management
SN  - 978-971-9655-93-0
U1  - BFil. 658.562 
PY  - 2024///
CY  - Intramuros, Manila, Philippines
PB  - Mindshapers, Co., Inc.
KW  - Management
N1  - 1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies
ER  -