Freemantle, David <br/><br/>
Incredible customer service/ 
by David Freemantle 
 - London:  McGraw-Hill Book Company,  c1992 
 - xiii, 197p.  21.5cm. 
<br/><br/>Part I. The key tests of customer service  --2. Managing to achieve incredible customer service  --3. Some practical steps  --4. Some case studies  --5. Some final thoughts. 
<br/><br/><label>ISBN: </label>0-074-707753-9 
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.8'12  / F877i 1992