TY  - BOOK
AU  - Freemantle, David
TI  - Incredible customer service
SN  - 0-074-707753-9
U1  - BCir. 658.8'12 
PY  - 1992///
CY  - London
PB  - McGraw-Hill Book Company
N1  - Part I. The key tests of customer service  --2. Managing to achieve incredible customer service  --3. Some practical steps  --4. Some case studies  --5. Some final thoughts
ER  -