TY  - BOOK
AU  - McLaughlin, Gregory C.
TI  - Total quality in research and development
SN  - 1-884015-02-6
U1  - BCir. 658.57 
PY  - 1995///
CY  - --Florida
PB  - St. Lucie Press
N1  - Includes glossary and index; contents  --1. total quality in R&D  --2. overview of total quality  --3. the present R&D paradigm  4. present R&D system  5. beginning the systematic improvement process  --6. planning and diagnosing  7. tool for managing customer satisfaction  --8. a view to the future  --9. total quality at cornings RD&E
ER  -