Total quality in purchasing and supplier management - Fernandez, Ricardo R. (Florida: St. Lucie Press, 1995)
1. The need for purchasing/ supplier quality management the missing link -- 2. Overview of total quality -- 3. The total purchasing/ supplier quality management model -- 4. customer- supplier relationship -- 5. Linking suppliers through policy deployment -- 6. Supplier certification -- 7. ISO 9000 and purchasing/supplier quality -- 8. Supplier continuous improvement -- 9. Supplier measurement and feedback -- 10. Strategy for implementation -- 11. Conclusions and future expectation.
Includes appendix, glossary and index
Keywords: Industrial procurement--Management.; Total quality management