Lengnick-Hall, Cynthia A. <br/><br/>
Experiencing quality/ 
by Cynthia A. Lengnick-Hall and Melissa G. Hartman 
 - Texas:  The Drydren Press,  c1995 
 - x,305p.:  27.5cm. 
<br/><br/> Includes appendix, references and index 
<br/><br/>Section I. Introduction  --II. Fundamental quality concepts  --III. Adapting quality to a specific setting  --IV. Tools and techniques for achieving and sustaining quality. 
<br/><br/><label>ISBN: </label>0-03-009254-X 
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.5  / L547e 1995