TY  - BOOK
AU  - Lengnick-Hall, Cynthia A.
AU  - Hartman, Melissa G.
TI  - Experiencing quality
SN  - 0-03-009254-X
U1  - BCir. 658.5 
PY  - 1995///
CY  - --Texas
PB  - The Drydren Press
N1  - Includes appendix, references and index; Section I. Introduction  --II. Fundamental quality concepts  --III. Adapting quality to a specific setting  --IV. Tools and techniques for achieving and sustaining quality
ER  -