TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - The management and control of quality
SN  - 0-314-06215-7
U1  - B.C. 658.56 Third edition
PY  - 1996///
CY  - --New York
PB  - West Publishing Company
N1  - Includes appendixes and index; Part 1. THE QUALITY SYSTEM --  Chapter 1. Introduction to Quality -- 2. Quality in manufacturing and services systems -- 3. Quality Management Philosophies -- Part 2. MANAGEMENT ISSUES IN QUALITY -- Chapter 4. Total quality Management -- 5. Focusing on customers -- 6. Leadership and strategic Planning -- 7. Quality in product and process Design -- 8. Measurement and strategic information Management -- 9. Process Management  and continuous Improvement -- 10. Human resource management for quality -- 11. Employee involvement and participative management -- 12. Quality management evaluation and assessment -- 13. Organizing and Implementing TQM -- Part 3. TECHNICAL ISSUES IN QUALITY -- Chapter 14. Quality Assurance and control -- 15. Fundamentals of statistical process control -- 16. Additional Topics in Statistical Process Control -- 17. Reliability
ER  -