The voice of authority: 10 communication strategies every leader needs to know - Booher, Diana (--New York: McGraw-Hill, 2007)
Chapter 1. -- Is it correct? -- 2. Is it complete -- 3. Is it clear -- 4. Is it purposefully unclear -- 5. Is it consistent -- 6. Are you credible -- 7. Are you concerned and connected -- 8. Is it current -- 9. Does your communication make you look competent - 10. Is it circular.
Includes bibliography and index