Operations management - Russell, Roberta S.; Taylor III, Bernard W. (--Alaska: John Wiley & Sons Inc., 2011)
Contents --1. operations and supply chain management introduction --2. quality and quality management --3. process capability and statistical process control --4. designing products --5. designing services --6. process design and technology --7. capacity and facilities planning --8. HR in operation management --9. managing project --10. strategic supply chain management and design --11. supply chain procurement and distribution globalization --12. forecasting--13. role of inventory management 14. aggregate sales and operations planning --15. resource planning systems --16. lean system method --17. scheduling.
Includes appendix and index