TY - BOOK AU - Russell, Roberta S. AU - Taylor III, Bernard W. TI - Operations management SN - 987-9812-53327-2 U1 - BCir.658.5 7th edition PY - 2011/// CY - --Alaska PB - John Wiley & Sons Inc. N1 - Includes appendix and index; Contents --1. operations and supply chain management introduction --2. quality and quality management --3. process capability and statistical process control --4. designing products --5. designing services --6. process design and technology --7. capacity and facilities planning --8. HR in operation management --9. managing project --10. strategic supply chain management and design --11. supply chain procurement and distribution globalization --12. forecasting--13. role of inventory management 14. aggregate sales and operations planning --15. resource planning systems --16. lean system method --17. scheduling ER -