TY  - BOOK
AU  - Mackay, Harvey
TI  - 301 great customers service ideas
SN  - 1-880394-33-2
U1  - BCir. 658.8 
PY  - 1997///
CY  - --Boston
PB  - Inc. Magazine
N1  - Include index; I. Hiring & training  --II. Motivating people  --III. Using technology  --IV. Communicating  --V. Measuring  --VI. Value-added  --VII. Partnering  --VIII. Promoting  --IX. Red carpet ideas  --X. Post- sales service
ER  -