Blessington, Mark <br/><br/>
Sales reengineering from the outside :  Engaging customers with a new approach to sales, marketing and service/ 
by  Mark Blessington and Bill O'Connel. 
 - New York:  McGraw-Hill,  c1995. 
 - xiv, 256p.  ill.;  22.3cm. 
<br/><br/> Include index 
<br/><br/>Chapter one. The power shift  --Two. The new procurement  --Three. Models of procurement  --Four. Functions are failing  --Five. Enter the engagement era  --Six. Disconnects and potential  --Seven. Engagement strategy  --Eight. Measuring return and effectiveness  --Nine. Developing early warning  --Ten. The reengineering process  --Eleven. Forming and leading teams  --Twelve. Contracting with employees. 
<br/><br/><label>ISBN: </label>0-07-005950-0 
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.81  / B617s