Schaeffer, Mary S. <br/><br/>
Essentials of credit, collections, and accounts receivable/ 
by Mary S. Schaeffer. 
 - New Jersey:  John Wiley and Sons, Inc.,  c2002. 
 - xv, 256p.  22.5cm. 
<br/><br/> Include index 
<br/><br/>Chapter 1. The first step: approving the credit  --2. The second step: billing  --3. The third: Collecting the money  --4. Accounts receivable issues  --5. Handling deduction issues  --6. Interacting with sales and marketing  --7. Customer relations and customer visits  --8. Letters of credit and other security interests  --9. Legal considerations surrounding credit  --10. Bankruptcy  --11. Technology in the credit and collections department  --12. Professionalism and the future of the credit profession. 
<br/><br/><label>ISBN: </label>0-471-22074-4 
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.88  / Sch136 2002