Essentials of credit, collections, and accounts receivable - Schaeffer, Mary S. (--New Jersey: John Wiley and Sons, Inc., 2002)
Chapter 1. The first step: approving the credit --2. The second step: billing --3. The third: Collecting the money --4. Accounts receivable issues --5. Handling deduction issues --6. Interacting with sales and marketing --7. Customer relations and customer visits --8. Letters of credit and other security interests --9. Legal considerations surrounding credit --10. Bankruptcy --11. Technology in the credit and collections department --12. Professionalism and the future of the credit profession.
Include index