TY  - BOOK
AU  - Schaeffer, Mary S.
TI  - Essentials of credit, collections, and accounts receivable
SN  - 0-471-22074-4
U1  - BCir. 658.88 
PY  - 2002///
CY  - --New Jersey
PB  - John Wiley and Sons, Inc.
N1  - Include index; Chapter 1. The first step: approving the credit  --2. The second step: billing  --3. The third: Collecting the money  --4. Accounts receivable issues  --5. Handling deduction issues  --6. Interacting with sales and marketing  --7. Customer relations and customer visits  --8. Letters of credit and other security interests  --9. Legal considerations surrounding credit  --10. Bankruptcy  --11. Technology in the credit and collections department  --12. Professionalism and the future of the credit profession
ER  -