TY - BOOK AU - Sonnenschein, William TI - The practical executive and workforce diversity SN - 0-8442-2981-4 U1 - BCir. 658.3041 PY - 1997/// CY - --Illinois PB - NTC Business Books N1 - Includes index; Chapter I. Defining diversity --II. Issues in diversity --III. Looking inward --IV. Looking outward --V. Effective communication in a diverse organization --VI. Diversity and team-building --VII. Managing conflict --VIII. The words of leadership --IX. Leading change --X. Leadership at every level ER -