TY  - BOOK
AU  - Johann, Bernard
TI  - Designing cross-functional business process
SN  - 0-7879-0064-8
U1  - BCir. 658.3 
PY  - 1995///
CY  - --San Francisco
PB  - Jossey-Bass Publishers
N1  - Includes reference and index; Section I. How business process design affects performance  --II. Techniques for designing business processes  --III. Process redesign in action  --IV. Resources
ER  -