TY - BOOK AU - Hannagan, Tim TI - Management concepts & practices SN - 0 273 63103 9 U1 - B.C. 658 PY - 1998/// CY - --London PB - Pitman Publishing N1 - Includes index; --1. The challenge of management --2. Leadership --3. Focus on the customer --4. Marketing --5. Strategic management --6. The implementation of strategy --7. Total quality management --8. Management control --9. Organisational culture --10. Organisational communication --11. Human resources management --12. Work motivation: personal and situational influences on behavior --13. Management decision making --14. Operations management --15. Information system management --16. Financial management --17. Business ethics and corporate responsibility --18. Environmental issues and environmental management --19. Multinational management --20. Management in perspective ER -