TY  - BOOK
AU  - Payne, Shelia
TI  - Delivering customer service: How to win a competitive edge through managing customer relationships successfully
SN  - 0-7172- 9740-3
U1  - BRef. 658 Deluxe ed.
PY  - 1999///
CY  - Hongkong
PB  - Grolier International Inc.
N1  - Includes appendix, glossary and index; 1. Dealing with customers  --2. Keeping records  --3. Another satisfied customer  --4. Improving your customer service  --5. Your company's good reputation  --6. Keeping yourself up-to-date  --7. Solving problems for customers  --8. Making changes to improve service  --9. Putting your customer service NVQ together
ER  -