TY  - BOOK
AU  - Dobson, Ann
TI  - Writing business letters: How to tackle your day-to-day business correspondence successfully
SN  - 0-7172-9748-9
U1  - BRef. 658 Deluxe ed.
PY  - 1999///
CY  - Hongkong
PB  - Grolier International Inc.
N1  - Include glossary and index; 1. The business letter  --2. Mastering the basics  --3. Planning your letter  --4. Presenting your letter  --5. Using word processing systems  --6.Letters to customers and suppliers  --7. Letters to promote the company  --8. Letters dealing with accounts problems  --9. Letters on staff matters  --10. Letters for overseas  --11. Letters on tricky subjects  --12. Personal business letters
ER  -