Dobson, Ann <br/><br/>
How to communicate at work :  Making a success of your working relationships / 
by Ann Dobson 
 - Deluxe edition 
 - Hongkong :  Grolier International Inc.,  c1999 
 - 189p.:  24 cm. 
<br/><br/> Includes appendix, glossary and index 
<br/><br/>1. Let's communicate  --2. How to speak and listen  --3. How to liaise, negotiate and persuade  --4. How to stand up for yourself  --5. How to use body language  --6. How to deal with visitors  --7. How to communicate on paper  --8. How to store and present information  --9. How to del with travel and meetings  --10. How to use charts and graphs  --11. How to manage interviews  --12. How to master grammar, punctuation and spelling. 
<br/><br/><label>ISBN: </label>0-7172-9738-1 
<br/><br/><label>Dewey Class. No.: </label>BRef. 658  / D656g 1999