TY  - BOOK
AU  - Dobson, Ann
TI  - How to communicate at work: Making a success of your working relationships 
SN  - 0-7172-9738-1
U1  - BRef. 658 Deluxe ed.
PY  - 1999///
CY  - Hongkong
PB  - Grolier International Inc.
N1  - Includes appendix, glossary and index; 1. Let's communicate  --2. How to speak and listen  --3. How to liaise, negotiate and persuade  --4. How to stand up for yourself  --5. How to use body language  --6. How to deal with visitors  --7. How to communicate on paper  --8. How to store and present information  --9. How to del with travel and meetings  --10. How to use charts and graphs  --11. How to manage interviews  --12. How to master grammar, punctuation and spelling
ER  -