TY  - BOOK
AU  - Mears, Peter
AU  - Voehl, Frank 
TI  - The executive guide to implementing quality sytems
SN  - 1-884015-53-0
U1  - BRef. 658.652 
PY  - 1995///
CY  - --Florida
PB  - St. Lucie Press
N1  - Chapter 1. Leadership for continuous quality improvement  --2. Creating a sense of urgency  --3. Establishing direction  --4. Supporting strategies and guiding principles  --5. The quality council: a structure for continuous quality improvement  --6. Roles of a successful quality council  --7. Reporting and evaluating quality results  --8. Empowerment, engagement and encouragement  --9. Understanding the consumer  --10. Implementing  a consumer-forced measurement  --11. Defining consumer quality  --12. Improving services  --13. Quality systems: ISO and Baldrige
ER  -