Luecke, Richard A.     <br/><br/>
How to become a better negotiator/ 
by Richard A. Luecke and James G. Patterson 
 - Second edition 
 - New York :  American Management Association,  c2008 
 - ix, 96p.:  22.5 cm 
<br/><br/> Include index 
<br/><br/>Chapter 1. Win -lose or win-win  --2. Three indispensable concepts  --3. Communication styles  --4. Listening as a primary negotiating skill  --5. Managing Conflict  --6. The importance of assertiveness  --7. Prepare to negotiate  --8. Doing the deal  --9. Common pitfalls. 
<br/><br/><label>ISBN: </label>978-0-8144-0047-0 
<br/><br/><label>Dewey Class. No.: </label>BRef. 658.4052  / L571h 2008