TY  - BOOK
AU  - Luecke, Richard A. 
AU  - Patterson, James G. 
TI  - How to become a better negotiator
SN  - 978-0-8144-0047-0
U1  - BRef. 658.4052 Second ed.
PY  - 2008///
CY  - New York
PB  - American Management Association
N1  - Include index; Chapter 1. Win -lose or win-win  --2. Three indispensable concepts  --3. Communication styles  --4. Listening as a primary negotiating skill  --5. Managing Conflict  --6. The importance of assertiveness  --7. Prepare to negotiate  --8. Doing the deal  --9. Common pitfalls
ER  -