Peppard, Joe <br/><br/>
The essence of business process re-engineering/ 
by  Joe Peppard and Philip Rowland 
 - New York:  Prentice Hall, Inc.  c1995. 
 - vii, 256p.:  ill.  23cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0 13 310707 8 
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.16  / P395