TY - SER AU - Reyes, Bernadette TI - In your customer's shoes: To serve them better, get to know them first T2 - Entepreneur SN - 01153544 U1 - BPer. 338.0405 PY - 2015/// CY - --California, USA PB - Summit Publishing Co. Inc. KW - Customer services KW - Customer relations ER -