TY  - SER
AU  - Reyes, Bernadette
TI  - In your customer's shoes: To serve them better, get to know them first 
T2  - Entepreneur
SN  - 01153544
U1  - BPer. 338.0405 
PY  - 2015///
CY  - --California, USA
PB  - Summit Publishing Co. Inc.
KW  - Customer services
KW  - Customer relations
ER  -