The water distribution of bansalan water district and the satisfaction level of the water consumers in poblacion dos, bansalan, davao del sur/
by Erick Paul Susada, Mercy Enanoria, Miralyn Lumantas, Jonah May Momo, Vervina Flor Saucejo, Gian Carlo Cabaral & Mark Obtinarion
- Davao del Sur: UM Bansalan College. 2010
- i,xxxv: 27.8cm.
The research bases mainly on quantitative method; that is questionnaire method. The researchers aim to measure the customer satisfaction by comparing their expectation and perception of services give by the BWD (Bansalan Water District). GAP MODEL OF SERVICE QUALITY serves the theoretical framework for the research. Moreover GAP MODEL OF SERVICE QUALITY dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questioners for this research.