Ramasamy, Subburaj <br/><br/>
Total quality management/ 
by Subburaj Ramasamy 
 - New Delhi:  Tata McGraw-Hill Publishing Company Limited,  c2012 
 - xvii, 493p.:  illustration;  23cm. 
 - c2012 
<br/><br/> Includes references and index. 
<br/><br/>Chapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management  tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21:  Environmental management system( EMS).-- Chapter 22: Quality awards. 
<br/><br/><label>ISBN: </label>987-0-07-022397-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management	<br/>Production management--Quality control	<br/>Quality control	<br/>Quality assurance	
<br/><br/><label>Dewey Class. No.: </label>BCir. 658.562  / R141t