TY  - BOOK
AU  - Ramasamy, Subburaj
TI  - Total quality management
SN  - 987-0-07-022397-4
U1  - BCir. 658.562 
PY  - 2012///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Total quality management	
KW  - Production management--Quality control	
KW  - Quality control	
KW  - Quality assurance	
N1  - Includes references and index; Chapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management  tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21:  Environmental management system( EMS).-- Chapter 22: Quality awards
ER  -