Lewis,Ralph G. <br/><br/>
Total quality in higher education/ 
by Ralph G. Lewis and Douglas H. Smith 
 - U.S.A:  St. Lucie Press,  c1994 
 - xiii-p.321  ill.; 
<br/><br/> Includes glossary and index. 
<br/><br/>Contents 1.Why total quality?  --2.Overview of total quality  --3.The house of quality  --4.Strategy management  --5.Process management  --6.Project management and team management  --7.Individual management and task management  --8.Implementation: The transforming process  --9.ISO 9000 in training and education:Avieew to the future. 
<br/><br/><label>ISBN: </label>0-9634030-7-9 
<br/><br/><label>Dewey Class. No.: </label>BCir.378.1  / L58t 1994