TY  - BOOK
AU  - Lewis,Ralph G.
AU  - Smith, Douglas H.
TI  - Total quality in higher education
SN  - 0-9634030-7-9
U1  - BCir.378.1 
PY  - 1994///
CY  - --U.S.A
PB  - St. Lucie Press
N1  - Includes glossary and index; --Contents 1.Why total quality?  --2.Overview of total quality  --3.The house of quality  --4.Strategy management  --5.Process management  --6.Project management and team management  --7.Individual management and task management  --8.Implementation: The transforming process  --9.ISO 9000 in training and education:Avieew to the future
ER  -