The baldrige award for education: How to measure and document quality improvement/
by Jerome S. Arcaro
- Delray beach, Florida St.Lucie Press 1995
- viii-p.152 ill.;
Includes appendix.
Contents 1.Malcolm baldride: National quality award --2.Analysis of current environment --3.Moving forward --4.Why should schools implement the baldrige assessment process? --5.Total quality schools --6.Mater forms --7.Case study.