Collier, David Alan <br/><br/>
Operations management and total quality management/ 
by David Alan Collier 
 - Singapore:  Cengage Learning Asia Pte Ltd.  c2020 
 - 697 pages: 
 - c2020 
<br/><br/> Includes index 
<br/><br/>Chapter I. Operations Management and Value Chains.-- Chapter II. Operations Strategy.-- Chapter III. Technology and Opeations Management.-- Chapter IV. Goods and Service Design.-- Chapter V. Process Selection, Design, and Analysis.-- Chapter VI. Facility and Work Design.-- Chapter VII. Forecasting and Demand Planning.-- Chapter VIII. Capacity Management.-- Chapter IX. Managing Inventories in Supply Chains.-- Chapter X. Supply Chain Management and Logistics.-- Chapter XI. Resource Management.-- Chapter XII. Operations Scheduling and Sequencing.-- Chapter XIII. Lean Operating Systems.-- Chapter XIV. Project Management.-- Chapter XV. Introduction to Quality.-- Chapter XVI. Customer Focus.-- Chapter XVII. Workforce Focus.-- Chapter XVIII. Process Focus.-- Chapter XIX. Design for Quality and Product Excellence.-- Chapter XX. Process Improvement and Six Sigma.-- Chapter XXI. The Baldridge Framework for Performance Excellence. 
<br/><br/><label>ISBN: </label>978-981-48-7845-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>BFil. 658.562  / C69o