Consumer behavior : Building marketing strategy/
by Amy Nelson
- New York: Willford Press, c2022
- vi, 233 pages: illustrations; 25 centimeters
- c2022
- Knowledge series .
Includes bibliographical references and index
Chapter 1. Consumers and their Behavior,-- Chapter 2. Segmenting Consumers,-- Chapter 3. Modeling of Consumer Behavior,-- Chapter 4. Consumer Service, Satisfaction and Relationship Management,-- Chapter 5. An Integrated Study of Consumerism.